Learning Operations & Certification Manager

Cprime brings business into a new light—illuminating possibilities that once seemed hidden. For more than two decades, we’ve partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire it into intelligent flow. With 800+ experts across 30 countries, we shine a brighter path toward platform modernization, AI-first operating models, and enterprise transformation that scales with confidence. We help organizations adapt and grow by orchestrating systems, teams, and decisions into harmony. Guided by experience, energized by innovation, and backed by Goldman Sachs and Everstone Capital, Cprime is trusted globally to make transformation clearer, faster, and more human.

Work Schedule: The role operates primarily in US Shift timings and requires regular collaboration with global stakeholders, certification providers, instructors, and cross-functional teams.

Role Overview:

We are seeking a highly organized and detail-oriented Learning Operations & Certification Manager to oversee the administration, governance, and operational delivery of certification programs and learning initiatives. This role will serve as the primary liaison between internal stakeholders and external certification/accreditation bodies, ensuring compliance, operational excellence, and a seamless certification experience for learners.

The ideal candidate will have experience in learning operations, training administration, certification management, and stakeholder coordination within a global environment.

Key Responsibilities:

Certification & Accreditation Management

• Serve as the primary point of contact for external certification and accreditation bodies.
• Manage relationships with certification providers and ensure effective communication and compliance with program requirements.
• Coordinate certification renewals, agreements, contracts, and partnership documentation.
• Stay informed on certification policies, program updates, compliance requirements, and accreditation standards.

Learning Operations & Certification Administration

• Manage end-to-end certification administration, including learner registrations, eligibility validation, certification tracking, and certificate issuance.
• Maintain accurate learner records, certification data, and operational documentation.
• Ensure compliance with certification requirements and internal quality standards.
• Monitor certification progress and resolve operational issues in a timely manner.

Courseware & Content Governance

• Track curriculum updates, certification framework changes, and learning content releases from certification partners.
• Ensure training materials and learning assets remain current and aligned with certification standards.
• Maintain version control and governance of courseware across learning platforms and repositories.
• Coordinate rollout of updated programs, curriculum enhancements, and new certification offerings.

Instructor & Program Readiness

• Collaborate with instructors and delivery teams to ensure readiness for certification programs.
• Ensure training materials, assessments, and supporting documentation meet certification standards.
• Coordinate program logistics and operational requirements prior to training delivery.

Stakeholder Management & Cross-Functional Coordination

• Partner closely with Learning Operations, Delivery, Customer Success, and Business teams to support program execution.
• Coordinate with internal and external stakeholders to ensure smooth certification workflows and learner experiences.
• Facilitate communication between certification providers, instructors, and operational teams.

Reporting & Process Improvement

• Maintain dashboards and reports covering learner registrations, certifications issued, compliance status, and operational performance.
• Identify process improvement opportunities and implement best practices to enhance operational efficiency.
• Develop and maintain standard operating procedures (SOPs) and process documentation.

Qualifications & skills:

• Bachelor's degree in Business Administration, Education, Human Resources, Learning & Development, or a related field.
• 5–7 years of experience in Learning Operations, Training Operations, Certification Administration, Program Management, or related functions.
• Experience managing operational workflows, documentation, compliance, and stakeholder coordination.
• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Proficiency with Microsoft Office Suite and reporting tools.

Preferred Skills:

• Experience working with certification bodies, accreditation organizations, or professional certification programs.
• Experience with Learning Management Systems (LMS) and learning technologies.
• Exposure to global learning operations and international stakeholder management.
• Experience in professional training, consulting, education, EdTech, or corporate learning environments.
• Knowledge of certification frameworks and accreditation processes.

What We Believe In

At Cprime we believe in facilitating social justice action internally, in industry, and within our communities. We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.

Equal Employment Opportunity Statement

Cprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. 

Originally posted on Himalayas