Customer Success Analytical Consultant FMCG Nordics

Job Description

About the job

We are currently searching for an Analytical Consultant for the Customer Success, Industry Insights team in Oslo, Norway.

NIQ Customer Success team is focusing on building great customer experience by offering insights on category development and consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment by enhancing our customers' use of our data and tools, including AI, through specialty expertise and engagement.

If you wish to work in a truly global company with an ambitious and positive work environment and a high focus on self-development, this position will be a perfect fit for you. As an Analytical Consultant you work with client support of any data and platform related issues as well as business solution-driven analyses, presentations and recommendations for leading global and local FMCG companies.

Responsibilities

• Improve the customer engagement and satisfaction (NPS) of your assigned clients by offering outstanding client support including data platform and analytical support
• Develop valuable business issue analyses and category presentations
• Deliver insights and recommendations to your client based on your analytical work
• Deliver thought leadership preparing client events, writing newsletter and doing webinars
• Generate sales leads based on your knowledge about your client’s business
• Train your clients in NIQ’s new cloud-based data platform Discover to increase their understanding and usage of the tool
• Participate actively in building a positive and engaging team culture in our Nordic team

The role is based in our Oslo office and reports to the Nordics Customer Success Leader. You will be part of a Nordic Customer Success team of 14 team members in total.

Your profile

• First and foremost a burning desire and ability to create and drive a commercial analytical base for identifying what's next for your client.
• We expect minimum 2-3 years of experience in the FMCG industry within business analysis, market research and/or category management 
• A commercial degree in Economics with proven graduation results.
• Strong Business English knowledge, both verbal and written and fluent in Norwegian
• Advanced Microsoft Excel and PowerPoint skills
•  Using AI tools (including NIQ-approved platforms) to enhance the speed, quality, and reach of insights and client engagement
• Experience with conducting presentations and good communication skills. 
• Transforming data into compelling narratives that answer the "why", "so what", and "now what" for clients

What we offer 

• 555 500 to 900 000 NOK gross per year. Placement within the range will depend on objective criteria including experience, skills, and internal equity considerations. We are committed to equal pay and pay transparency. Remuneration decisions are made using gender-neutral and objective criteria.
• A dynamic work environment with opportunities to engage with local and global companies.
• Flexible working hours and hybrid work options.
• Comprehensive onboarding and internal training programs.
• Access to learning platforms.
• Staff and team events.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion