Customer Service Agent (US Healthcare - After Hours) - EST Hrs

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency—we operate as a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are looking for a Customer Service Representative to join our client's After Hours Support Team. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and can confidently manage multiple tasks while providing exceptional customer service.

Working Hours:

Approx. 26 hours per week(subject to operational requirements and may change)

- Saturday & Sunday: 10:00 AM – 7:00 PM EST ( 16:00 PM - 01:00 AM SAST) - Monday & Friday: 5:00 PM – 9:00 PM EST (23:00 PM - 03:00 AM SAST) Please note: Training will be approximately one month, and training hours will differ from the regular working schedule.

## Please Note

- Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: Reliable backup is required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Responsibilities

- Answer incoming after-hours calls professionally and efficiently. - Resolve client and caregiver queries within the scope of after-hours support. - Respond promptly to messages received through the company's texting platform. - Notify clients of caregiver call-outs and coordinate replacement caregivers when required. - Confirm caregiver schedules 1–2 hours before the start of each shift. - Conduct initial intake calls for prospective clients interested in services. - Accurately document all interactions and update caregiver schedules within the system. - Assist with administrative projects and other after-hours support tasks as needed. Requirements

- Fluent in English with clear, professional communication skills. - Excellent customer service experience. - Strong multitasking and organisational skills. - Comfortable working independently with minimal supervision. - Intelligent, resourceful, and able to solve problems effectively. - Compassionate, dependable, and highly responsible. - Ambitious with a strong work ethic. - Flexible and adaptable to changing schedules and operational requirements. - Excellent computer and telephone skills. Advantageous

- Previous staffing, scheduling, or healthcare industry experience. If you are not contacted within 14 working days, please consider your application unsuccessful.

Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/customer-service-agent-us-healthcare-after-hours-est-hrs-ista-personnel-solutions