Customer Retention Specialist

Remote Recruitment is hiring a Customer Retention Specialist for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team.

Key Responsibilities

- Proactively identify at-risk customers and reach out before they churn - Conduct empathetic retention calls, resolve complaints and address concerns - Negotiate contract renewals, upgrades and pricing arrangements - Design and execute win-back campaigns for recently churned customers - Track and report retention metrics and customer health scores weekly - Collaborate with customer success and product teams to improve the experience Requirements

- 2+ years of customer success, retention or account management experience - Empathetic and persuasive communicator with strong problem-solving skills - Comfortable handling difficult conversations and objections confidently - Experience with CRM and customer success platforms such as Salesforce or Gainsight - Self-motivated and capable of managing an independent caseload remotely What We Offer

- R27,000/month - 100% remote, UK business hours - Career growth and professional development - Exposure to leading UK businesses and practices Remote Recruitment – connecting top South African talent with UK employers. Apply today.

Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/customer-retention-specialist-remote-recruitment