Associate People Operations

Company Description

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

1. Employee Lifecycle Management

• Manage new joiners onboarding for store employees in partnership with Operations teams.

• Conduct exit interviews to identify turnover trends and root causes.

• Support in analyzing attrition data and support action planning initiatives aimed at improving retention and stabilizing store operations.

2. Manpower Planning Support (MPP)

• Support manpower planning activities for assigned stores through coordination with Operations stakeholders to ensure staffing plans align with business requirements.

• Execute and maintain all system transactions related to the manpower planning cycle accurately and on time.

4. Employee Engagement

• Partner with Operations teams to design and execute engagement initiatives across assigned stores to Foster a positive, inclusive, and engaging work environment., including but not limited to:

  • On-floor engagement activities

  • Town halls

  • Reward & Recognition programs

  • Employee experience initiatives

5. Employee Relations Support 

• Act as a liaison between Operations and Employee Relations (ER) teams.

• Support grievance handling and workplace investigations while ensuring fairness, consistency, and equity across all cases.

• Promote compliance with company policies and labor regulations.

6. Core People Operations Support

• Coordinate with the P&C Core Operations / TAAPs teams regarding Staff inquiries and issue resolution, ensuring timely service delivery to store staff.

  • Payroll-related inquiries

  • Employee benefits administration

  • Letters Requests 

Qualifications

• 1-2 years of HR experience in a Warehouse / Factory environment 

• Experience in e-commerce, Quick commerce, Fintech, FMCG and Retail is preferred. 

• Stakeholder management skills, with the ability to build strong relationships 

• Strong analytical and problem-solving skills, with the ability to leverage data to drive informed decisions.