Associate, Onboarding & Supply

Company Description

Foodpanda ເປັນສ່ວນໜຶ່ງຂອງ Delivery Hero Group, ເຊິ່ງເປັນແພລດຟອມຈັດສົ່ງອາຫານທ້ອງຖິ່ນຊັ້ນນໍາຂອງໂລກ. ພາລະກິດຂອງພວກເຮົາແມ່ນເພື່ອສົ່ງມອບປະສົບການທີ່ດີເລີດ - ໄວ, ງ່າຍ, ແລະ ສົ່ງເຖິງໜ້າປະຕູເຮືອນຂອງທ່ານ. ພວກເຮົາດໍາເນີນທຸລະກິດຢູ່ໃນປະມານ 65 ປະເທດທົ່ວໂລກ. ມີສໍານັກງານໃຫຍ່ຢູ່ທີ່ເບີລິນ, ເຢຍລະມັນ. Delivery Hero ໄດ້ຈົດທະບຽນໃນຕະຫຼາດຫຼັກຊັບ Frankfurt ຕັ້ງແຕ່ປີ 2017 ແລະ ເປັນສ່ວນໜຶ່ງຂອງດັດຊະນີຫຼັກຊັບ MDAX.

Job Description

• The role holder will be expected to work closely with multiple stakeholders across departments to analyze current vendor performance and enhance the ones work in the best interest of the company. You are also to establish good relationships to ensure a smooth experience for vendors.
• In charge of preparing/updating onboarding materials.
• Provide face-to-face/call training to vendors as requested by Sales and Key Account Management Team and Partner Service to vendors on "how to sell on foodpanda” when needed.
• Performance Tracking: own reports/dashboards on Salesforce especially Transmission Issue Cases and JIRA Ticket such as hardware, connectivity and application issues.
• Update devices status for delivered & collected devices
• Resolve vendor disputes or issues quickly and efficiently.
• Organize and track replacement documentation between the company and vendors.
• Provide monthly reports for damage & used devices.
• Coordinate with APAC for device issues and raise bug tickets to resolve.
• Other ad hoc tasks as assigned

Qualifications

• Previous experience in a startup technology company or related field.
• Strong organizational skills and you know how to prioritize your projects
• Strong communication skills, with the ability to communicate with both external (vendors) and internal (regional/global/local) teams across departments.
• Experience with Microsoft Office ( Microsoft Excel especially).
• Proactive and independent.
• Good level of English (written and spoken) required.
• Confident with data analysis.
• Excellent interpersonal skills with the ability to work across functions and form strong relationships internally and externally and engage with stakeholders.
   

Additional Information

• Periodic fun & engaging company events & team activities
• Opportunity to be a value-adding contributor to this fast-growing global company
• Challenging and fulfilling steep learning curve
• Health & Personal Accident Insurance
• Employee Discount Codes
• Phone Allowance
• Wellness Program (fitness/badminton/football)