Specialist, Strategic Account Management

Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Vendor management Function

• Manage key vendors for foodpanda, including conducting store visits, troubleshooting problems, fostering loyalty, and acting as the main contact

• Assist in strategic planning to improve shop performance

• Monitor and analyze account performance, proactively addressing issues, and coordinating with marketing for effective campaign execution

• Negotiate with vendors on commissions and exclusivity to support revenue, coordinate for deals and campaigns, and manage high item not delivered rate shops

Project Management Function

• Acting as the person in charge for special projects that run across market or align with HoD (Head of Department)

• Planning and executing projects from initiation to completion

• Setting project goals, timelines, and deliverables

• Coordinating with stakeholders and team members

• Monitoring project progress and addressing risks

• Creating and maintaining project documentation

• Conducting regular project status meetings

• Managing scope and change requests

Support Function

• Assist in ad-hoc project rollouts

• Participate in regional monthly meetings

• Collaborate with various departments to enhance vendor performance and address issues

• Support other teams such as QA and Sales by collecting pertinent data

• Complete other tasks as assigned by the line manager

Qualifications

• Bachelor’s degree in Business Administration, or a related field
• At least 2-3 years of account management experience
• Ability to communicate effectively across geographical and cultural boundaries & to navigate in large matrix organizations
• Strong analytical, problem solving, and strategic planning skills
• Ability to manage internal & external stakeholders efficiently
• Excellent verbal and written communication skills in English and competent presentation skills