Contact Center Planning Analyst - (Dialer Execution Administrator)

Wells Fargo Contact Center Planning Analyst - (Dialer Execution Administrator) 10 Hours AgoSaved Hybrid Charlotte, NC, USA Junior JuniorFintech • Financial ServicesMonitor and program inbound/outbound dialer strategies, analyze dialer data and query logic, ensure legal/compliance adherence, coordinate with Workforce Management and call center managers, implement dialer initiatives and business continuity tests, program dialer logic using SQL, and report/resolve production issues across contact center platforms.Top Skills: Acqueon (Acm)Alvaria Advanced OutreachAvayaFive9GenesysExcelMicrosoft OutlookMicrosoft WordNiceSQLUnified Command And Control (Ucc)