Contact Center Planning Analyst - (Dialer Execution Administrator)

Wells Fargo Contact Center Planning Analyst - (Dialer Execution Administrator) 10 Hours AgoSaved Hybrid San Antonio, TX, USA Junior JuniorFintech • Financial ServicesAdministers and optimizes inbound and outbound dialers for Home Lending and Auto Account Resolution. Programs dialer logic using SQL, monitors dialer performance, analyzes data, aligns agent schedules with demand, coordinates with Workforce Management and call center managers, ensures legal/compliance adherence, supports dialer implementations and business continuity tests, and troubleshoots production issues.Top Skills: Acqueon (Acm)AlvariaAvayaFive9GenesysExcelMicrosoft OutlookMicrosoft WordNiceSQLUnified Command And Control (Ucc)