Client Operations Manager

Client Operations Manager

In-Office | Madison, NJ

About the Wasky Group, All Things Medicare

At the Wasky Group, All Things Medicare, we help individuals navigate Medicare with clarity and confidence. Through education, personalized guidance, and a client-first approach, we simplify complex healthcare decisions and build long-term client relationships based on trust and service.

Over the past 10 years, we’ve helped thousands of Medicare clients across New Jersey and multiple states — and we’re continuing to grow.

We are looking for a highly organized, proactive, and detail-oriented Client Operations Manager to become the operational backbone of our business.

This person will help keep the business running smoothly, ensure nothing falls through the cracks, and support both client experience and internal operations at a high level.

What You'll Do

· Respond to client inquiries promptly, professionally, and accurately

· Deliver a consistently exceptional client experience

· Resolve client issues efficiently and proactively

· Manage and improve daily operational workflows

· Track open tasks, priorities, and follow-through across the team

· Process Medicare applications accurately and efficiently

· Follow up with carriers and clients regarding outstanding items

· Coordinate schedules, priorities, and team workflows

· Support leadership by keeping operations organized and on track

· Analyze operational workflows and recommend improvements

This Role Is a Great Fit If You...

· Are highly organized and detail-oriented

· Naturally take ownership and follow through

· Thrive in a fast-paced environment with multiple priorities

· Are proactive and solution-oriented

· Communicate clearly and professionally

· Enjoy improving systems and creating structure

Qualifications

· Experience in operations management, client services, or office management

· Strong analytical and organizational skills

· Excellent communication and problem-solving abilities

· Ability to manage multiple priorities with strong attention to detail

· Experience in healthcare or insurance is a plus

· Bachelor’s degree preferred

Compensation & Benefits

· $50,000–$60,000 starting salary (based on experience)

· Growth path to $60,000–$70,000+ based on performance

· Bonus potential

· 401(k)

· Health insurance

· Paid vacation/PTO

· Long-term growth opportunity

How To Apply

Please send your resume along with a short note explaining why you would be a strong fit for this role.

Email: [email protected]