Head of Fraud Operations

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

The Head of Fraud Operations runs the operational engine of fraud prevention across Collectors’ Marketplace, Power Packs, and emerging Financial Services lending business. This senior leader owns real-time and manual-review decisioning, fraud investigations, and AML alert operations; tunes rules and partners with Data Science on models; and builds the team, tooling, SLAs, and metrics that hold fraud losses down without imposing undue customer friction. The role manages a team, reports to the Head of Risk & Compliance, and works closely with Disputes Operations on fraud-related chargebacks and with Trust & Safety on enforcement.

What You'll Do

Fraud Detection & Decisioning Operations

• Day-to-day operations. Own real-time decisioning, manual-review queues, and case management across Marketplace, Power Packs, and lending.

• Rules & model performance. Monitor rules and ML-model performance, recommend and implement rule and threshold changes, and partner with Data Science / Risk Strategy on tuning and retraining.

• Queue & SLA health. Manage review-queue health, decision SLAs, and analyst productivity and quality.

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Investigations & Response

• Multi-typology investigations. Lead investigations into payment fraud, account takeover, seller / listing fraud, counterfeit and authenticity abuse, collusion and shill activity, promotion abuse, and laundering of value through high-worth collectibles.

• Account-takeover response. Own ATO and account-security operations — detection, containment, recovery, and customer remediation.

• Cross-team handoffs. Partner with Disputes Operations on fraud-driven chargebacks and with Trust & Safety on enforcement and offboarding.

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AML/KYC Operations

• Alert operations. Run KYC / CIP review, transaction-monitoring alert disposition, and sanctions / OFAC screening for the lending business and marketplace.

• SAR support. Prepare and support suspicious-activity reporting and maintain investigation documentation to AML and audit standards.

Tools, Vendors & Reporting

• Tooling & signals. Manage fraud, identity, and device-intelligence tooling and vendors; evaluate and onboard new signals and platforms.

• Metrics & continuous improvement. Define and report fraud loss rate, false-positive / decline rate, detection rate, review SLA, and recovery; drive continuous improvement against targets.

• Team building. Build, lead, and develop the fraud-operations team; scale headcount and managed-services support in line with volume growth.

Who You Are:

Required Qualifications

• 7+ years in fraud operations or fraud investigations, including leadership of analysts or teams.

• Hands-on experience with fraud-detection systems (rules engines, ML-based decisioning), case management, and manual review at scale.

• Strong command of fraud typologies in payments and marketplace settings — account takeover, payment fraud, and seller fraud in particular.

• Working knowledge of AML / KYC operations and the SAR process.

• Data fluency: able to analyze fraud trends and translate them into rule and threshold changes; comfortable with SQL and dashboards.

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Preferred Qualifications

• High-volume, high-AOV consumer marketplace or fintech / lending fraud experience.

• Certifications such as CFE (fraud) or CAMS (AML).

• Experience standing up or materially scaling a fraud-operations function.

• Familiarity with collectibles / authenticity fraud or abuse of chance-based products.

Salary Range: The salary range for this position is $139,641 - $200,711. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All salaried employees are eligible for flexible time-off

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.