Supervisor, Residential Customer Solutions
Indexed description
Spectrum Supervisor, Residential Customer Solutions Reposted 22 Hours AgoSaved In-Office Tampa, FL, USA Mid level Mid levelInformation Technology • Internet of Things • Mobile • On-Demand • SoftwareManage and coach retention agents to retain and upsell residential customers (video, internet, phone). Monitor calls, analyze performance data, enforce business rules, recommend offers, process orders in billing systems, and ensure compliance with call metrics and compensation plans to improve save rates and customer experience.
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