Resources Manager

Consultant Resource Manager

SUMMARY: Under general supervision, the Consultant Resource Manager serves as on-site liaison between Kforce Account Management team, Dedicated Delivery Team, Centralized Operations Team and Client Services team in direct support of Kforce consultants on assignment. Serves as primary Point of Contact for consultants in the areas of onboarding support, assignment first day orientation, assignment-based personnel issue resolution, and general assignment issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as POC for on-site consultants and facilitate with Client Services and Operation teams the resolution of issues regarding timecards, human resources, expenses and other corporate administration functions.

• Partner directly with Kforce Operations and Client Solutions Team for assignment initiation and onboarding processes for consultants assigned to a specific campus.

• Assist dedicated Account Management team members monitoring consultant performance and progress ensuring client expectations are continually being met; i.e. consultant project deliverables, client manager satisfaction, successful project completion, mitigation of unexpected assignment termination, and potential consultant redeployment opportunities.

• Partner with Account Management team members, internal Operations Teams, and designated client personnel to coordinate invoice resolution issues, PO usage reporting, and general back-office processes.

• Provide feedback to Account Management team regularly regarding status, redeployment, problems, and resolution.

• Responsible for customer service efforts related to candidate/client activities including but not limited to quality assurance, follow up, retention, redeployment and extension, lead generation, re-marketing, and assignment end.

• Monitors compliance of on-site activities in accordance with contractual obligations and Firm standards.

• Track and report performance statistics on assigned projects.

KEY SUCCESS INDICATORS/ATTRIBUTES:

• Ability to prioritize and multi-task in a fast paced, changing environment.

• Ability to handle first-line escalated consultant complaints, requests, questions, etc.

• Demonstrate strong time management and organizational skills.

• Demonstrate leadership, mentoring, and interpersonal skills.

• Demonstrate excellent verbal and written communication skills.

• Demonstrate excellent analytical and problem-solving skills.

• Proven experience using ATS, CRM, or similar human capital management applications

• Proficient personal computer skills with MS Office (Word, Excel, Power Point, Outlook).

• Commitment and adherence to Firm’s Core Values.

EDUCATION AND/OR EXPERIENCE:

High School degree or general education degree (GED) and 3-5 years of relevant experience or the equivalent combination of education and experience required. Experience with, and understanding of, current and emerging human capital management practices, staffing and recruiting, and general human resource principles.