Outbound Technical Sales (Remote Work) (Quebec City, QC, CA)

Req ID: 347539

At NTT DATA, we believe our employees are an integral part of our success. That’s why we’re committed to attracting and developing top talent and providing an environment where everyone feels at home and can make a meaningful contribution. Our belief in opportunity drives us, but it’s our people who bring it to life. At NTT DATA, your achievements matter.

A career at NTT DATA means:

- Having ongoing opportunities to ADVANCE your career. We offer unlimited learning opportunities, including numerous self-learning tools.

- Being part of a global company where you can feel AT HOME in an inclusive work environment where you’re free to be your best self. We’re committed to creating a people-first environment where you can shine, no matter who you are.

- Be part of a team where you can make a DIFFERENCE—whether with your clients, colleagues, or communities. Your ideas are valued, make an impact, and help us stay agile.

- Be part of a world-class, INNOVATIVE company that gives you visibility with our Fortune 500 clients and our leading global technology partners. You’ll also work within a network of more than 40,000 brilliant colleagues from diverse backgrounds. Our colleagues are based in 57 countries and serve clients from more than 200 countries.

Job Overview:

As an Outbound Customer Solutions Specialist, you will support our client’s suite of products and services, as applicable, and provide product and service options tailored to the client’s needs.

This team delivers world-class customer service by analyzing customer needs and offering personalized solutions. If you’re an agile, self-motivated individual with strong communication skills—passionate about sales, a natural at building relationships, consistently delivering results, and truly committed to helping others—you’ll be a fantastic asset to our team!

Position: Technical Sales Specialist Employment Status: Remote – 6-month contract Work Schedule: Monday through Sunday, 10:00 a.m. to 10:00 p.m. Pay Rate: $16.45/hour - $23.25/hour (if targets are fully met)

You are someone who is:

- Empathetic – You’re able to show understanding and build a relationship with the customer - Outgoing – You’re friendly and approachable - Patient – No matter the situation, you can support customers tactfully and effectively - Authentic – You are genuine in your interactions with customers - Motivated – You are driven to achieve goals and enthusiastic about meeting sales targets Benefits and Perks:

- Attractive monthly compensation plans with no minimum sales threshold - Progressive monthly incentive programs based on sales performance - EPP (Exclusive Partnership Program) with a significant monthly rebate after 6 months of employment - Several local and national savings programs available through our employee benefits program. - Free indoor parking on-site (if applicable/preferred)

Responsibilities:

- Build relationships with customers from coast to coast; - Make outbound calls for sales and value-added services; - Promote the latest products and services and recommend them to customers on outbound sales queues; - Manage call flow, provide first-call resolution, and meet customer expectations; - Strive to understand the customer’s situation and identify their needs while providing personalized solutions; - Create demand by educating customers about products and services, and execute a business strategy that meets or exceeds financial goals; - Meet key performance indicators; - Follow up with customers to ensure customer satisfaction and expand sales opportunities; - Take responsibility and take appropriate action to effectively resolve customer issues as if they were your own; - Respond accurately to customer inquiries with a high level of professionalism; - Accurately document customer interactions in the appropriate systems; - Communicate effectively with customers regarding account information, products, prices, promotions, etc.; - Maintain a high level of competence and product knowledge; - Maintain a high level of confidentiality; - Perform other duties as assigned.

Requirements:

- Experience in customer service, customer retention, and inbound or outbound sales is a plus; - Flexible schedule (including evenings and weekends); - Ability to build relationships with customers; - Ability to navigate multiple computer systems; - Ability to work in a goal-oriented environment; - A secure area to store company and customer information - Power outlets for a PC and monitor - High-speed Internet (10 MB or more) - A private, distraction-free physical space where you can set up your PC and monitor near a router or modem. This is important because you must be connected via an Ethernet port, not Wi-Fi - Apple or Android phone (optional)

Requirements for remote work:

- High-speed internet connection with a minimum download speed of 30 Mb/s and a minimum upload speed of 10 Mb/s (satellite internet connections are not accepted) - A quiet, private physical space, free from distractions, where you can set up your computer and monitor near a router or modem. - Ethernet cable connection only (no Wi-Fi). - Ability to download and use the Google Authenticator app. - Required operating system: iOS 11 or Android 10 (or later). This job posting is for currently open positions. Applications are pre-screened using artificial intelligence technology and reviewed by NTT DATA recruiters.

#BIND

Inclusion. Belonging.

Let’s empower each other to be unique.

We are committed to providing an environment free from discrimination and harassment. We do not discriminate on the basis of age, race, color, gender, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender transition, veteran status, or any other protected category.

At NTT DATA, your achievements matter because you have the opportunity to make them a reality.

Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/outbound-technical-sales-remote-work-quebec-city-qc-ca-ntt-data