Partner Success Manager, Community Impact

Partner Success Manager, Community Impact

100% Remote within California, Must reside in California

We are seeking aPartner Success Managerto joinFoundationCCCin its mission of benefiting, supporting, and enhancing the California Community Colleges—the largest and most diverse system of higher education in the nation. Together, we are building stronger communities by getting students and colleges the resources they need to succeed and expanding pathways to economic and social mobility across California. Join us as we continue this important work to uphold the value of community colleges in building a brighter future.

WhatYou’llDo

The Partner Success Manager, Community Impact, plays a critical project manager rolehelping our valued customers achieve their strategic objectives and maximum value from their investment inFoundationCCC. Recently expanded partnershipsaim to leverage FoundationCCC’s robust Finance, Operations, Workforce and Call Center infrastructure to deliver support services, including financial assistance to communities across California. The Partner Success Manager serves as the liaison between the customer and the Foundation ecosystem, streamlining partnerships with Community Impact, Equity, Business Operations, Finance, HR, and others. Ensures optimization and collaboration of Foundation business units to deliver outstanding service to clients, particularly for support services, call center, grant administration, payment distribution, technical assistance programs and more.

The Partner Success Manager will provide crucial project management to support projects including community outreach and awareness campaigns, call center and helpdesk, consumer assistance programs, case management, student training programs and more. The Partner Success Manager will be a pivotal player in streamlining operations and processes, andsupporting high-quality service delivery across the Foundation’s Equity and Community Impact program portfolio.

• Serve as the primary internal project manager for assigned partner success initiatives, managing project plans, timelines, milestones, deliverables, dependencies, documentation, and follow-up actions.

• Coordinate project-level communication with internal teams and partner contacts, ensuring timely follow-up, clear action items, accurate documentation, and alignment with established escalation protocols.

• Develop credibility as a trusted liaison with internal and external partners and drive continued value of our services.

Attributes for Success

• Practices ownership, takes accountability, and has the ability to manage own work, prioritize tasks, and deliver quality products on time with limited supervision.

• Relevant BA/BS, equivalent work experience, or a combination of both.

• Minimum five(5) + years progressive experience in managing program/system implementation, or client/project management

• Minimum of two (2) + years of experience in an education or nonprofit environment preferred.

• We’rerecruiting for mission-driven, passionate, equity-minded individualswitha strong desiretoimpactand change people’s lives for the better

• Our work holds great weight and responsibility, andthe opportunity toimpactthe lives of millions of individualsin California

• Innovation, creativity, collaboration, and entrepreneurshipare encouraged as employees work to achieve organizational goals

• FoundationCCCblends theimpact of a non-profit,theculture of an entrepreneurial start-up, and thescale of a state agency

• Wearecommittedto professional developmentwith anemphasis on shared leadership, to ensure growth for employees and the organization overall

What we Offer

FoundationCCCis fully committed to a“remote-first” philosophy,and recruits and hires talent across the state in fully remote positions, where virtual work is possible. Our headquartersare located inDowntown Sacramento, just blocks from California’s State Capitol.

Benefits

• Competitive compensation, generous PTO, and paidholidays

• Medical, dental, and vision plans, Flexible Spending Accounts, Health Savings Accounts (HSA), Employee Assistance Program (EAP), and Wellness offerings

• CalPERS retirement program and optional 403(b) and 457 Retirement plans

• Carrot reproductive health and fertility support

• Tuition reimbursement

• Public Service Loan Forgiveness certified employer

To see the full job description, please [email protected].

Budgeted Annual Salary Pay Range:

Final salary and rates are based on education, experience, skills relevant to the role, and internal equity.

Originally posted on Himalayas