Senior Technical Support Engineer

Elevate the Future of Logistics as our next Senior Technical Support Specialist!

Are you a proactive problem-solver ready to tackle complex technical challenges at the heart of global trade? Join our dynamic team where you will lead high-level system resolutions and shape the efficiency of our world-class platform, ensuring seamless connectivity for our global network of customers.

What Makes This Role Great: This isn't just a support role; you will act as a pivotal technical consultant and mentor within the Transporeon ecosystem. You’ll have the unique opportunity to dive deep into advanced system architecture, lead crisis-resolution efforts with high autonomy, and directly influence our product strategy by identifying and implementing platform enhancements that impact millions of transactions.

Key Exciting Responsibilities:

- Diagnose and resolve advanced technical inquiries, including system malfunctions, software glitches, and performance bottlenecks;

- Conduct continuous monitoring of the Transporeon platform, addressing any incidents or operational challenges as they arise;

- Implement minor system modifications or adjustments to meet existing customer needs;

- Efficiently allocate cases to specialized teams when beyond the scope of general support, ensuring follow-through to resolution;

- Serve as a mentor to new team members, sharing knowledge and contributing to product strategy discussions;

- Proactively support and update legacy systems, identifying opportunities for process and platform enhancements;

- Independently manage crisis situations or escalations, providing solutions with minimal supervision;

- Develop expertise in specific Transporeon modules or processes, becoming a go-to specialist within the team

Essential Skills & Experience

- 3+ years of experience in a technical support environment.

- High proficiency in SQL, XML, XSL, JSON, CSV and MS Office

- Strong knowledge of web-based application configurations (HTTP, SOAP, REST, FTP protocols).

- Excellent communication skills in English (C1 level).

- Proven ability to manage technical escalations independently

- Excellent problem-solving abilities and a strong customer service orientation;

Bonus Points For

- Experience within the logistics or supply chain management industry.

- Bachelor’s degree in Computer Science or Information Technology.

- Previous experience with Transporeon-specific modules or similar logistics platforms.

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

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