Genesys
Himalayas · Posted today
Senior Technical Account Manager
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Indexed description
Role Overview
The Senior Technical Account Manager is responsible for delivering technical success to Genesys customers by acting as a strategic advisor and trusted partner for our Enterprise customers, helping them maximise the value of their AI-driven customer experience (CX) platforms.
What You Will Do
Deliver technical success to Genesys customers, build strong relationships with customers and partners, and become a key partner to the Customer Success practice.
Why It Might Be a Fit
The ideal candidate will be passionate about innovation, consultative in nature, and have an easy-going relationship-building self-assured personality.
Requirements
- Relevant Cloud qualifications such as Azure Foundations or AWS Practitioner
- Minimum of 5 years of relevant work experience in one or more areas: Technical Account Management, Customer Success, Solutions Role within Enterprise SaaS
- Strong understanding of AI concepts, governance, compliance and risk frameworks
- Knowledge of API's, Integrations and cloud architectures
- Interpret data and drive insights
- Create new documentation and improve process
- Handle and be trusted with confidential and/or sensitive information
- Be flexible and handle multiple projects in an organized, timely manner
- Be a proactive, innovative thinker
- Challenge status quo and foster a continuous improvement attitude
Benefits
- Paid volunteer time
- August Free Fridays
- Well-being resources
- Regionally tailored programs for employees and their families
Originally posted on Himalayas
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