Solution Engineer - Google Workspace

Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We are on the lookout for a Solutions Engineer II (Google Workspace & Slack) to join the Global Service Desk team, based in Manila, Philippines.

As a Solutions Engineer II, you will work hands-on within our Global Service Desk Philippines team, in close collaboration with the Enterprise Technology Services team at the company headquarter in Berlin, Germany, and other teams in multiple distributed locations. In your role, you will support and manage our complex, group-wide Google Workspace and Slack environments with tens of thousands of users. 

• You own and drive the daily L1 and L2 technical support, providing troubleshooting and solutions for complex issues for global users and stakeholders for GWS and Slack services.

• You independently configure, document, maintain, and troubleshoot GWS and Slack access, user lifecycle management, and third-party integrations with some guidance from more senior colleagues in other locations.

• You build and implement system automations and tech support tools—utilizing tools like Google Apps Script, Slack Workflow Builder, GAM, and APIs—to improve efficiency and scale the quality of support.

• You enforce security best practices across all collaboration platforms, managing data governance tools like Google Vault and Slack E-Discovery, configuring DLP rules, and ensuring compliance with organizational policies.

• You manage and resolve operational incidents during your regular shift hours, and provide on-call support during on-call shifts.

• You ensure transparency and alignment by coordinating with other departments, practicing solid expectation management, proactively communicating updates, and mentoring junior (IC1) engineers.

As part of our Enterprise Technology Services department (ETS), you will tackle high-impact challenges that will directly improve the working experience for employees across the globe. Each enhancement you contribute to our collaboration platforms will help optimize daily operations and ensure a secure, efficient working environment for our entire company group.

Qualifications

• 1-3 years of relevant professional experience managing and administering collaboration platforms in a large-scale enterprise environment.

• A proven track record and strong expertise in Google Workspace and Slack administration, including managing large-scale organizational units (OUs), shared drives, and Slack Enterprise Grid features.

• An intermediate understanding of engineering best practices with consideration for observability, maintainability, scalability, and security.

• You have a structured and highly organized way of working, paired with agile project management skills that allow you to analyze existing systems, find inefficiencies, and take on complex cross-platform projects.

• You are great with people. Collaborating and negotiating with stakeholders to ensure their departmental needs are met comes naturally to you, and you actively share learnings and best practices within your team.

Nice to have:

• Active certifications, such as the Associate/Professional Google Workspace Administrator or Slack Certified Administrator.

• Hands-on experience with the GAM tool, Google Vault, and leveraging Google Workspace or Slack APIs, as well as some experience with utilizing AI tools like Claude Code to build solutions.

• Experience with identity and access management (IAM), Single Sign-On (SSO), and automating workflows through programming languages or low-code/no-code platforms.