Customer Experience Process Specialist- Payroll & Partners

HiBob Customer Experience Process Specialist- Payroll & Partners 10 Hours AgoSaved Remote or Hybrid United States 119K-145K Annually Mid level 119K-145K Annually Mid levelHR Tech • Information Technology • Professional Services • Sales • SoftwareOwn and improve end-to-end payroll operational processes across CX and partner workflows. Design and document scalable support processes, define escalation paths and SLAs, coordinate incidents with internal teams and external partners, analyze data to identify trends and risks, and act as the primary CX Delivery representative during US business hours to ensure continuity of critical operations.Top Skills: AsanaJIRASalesforceSlackZendesk