Technical Customer Care Specialist I (Dealertrack DMS)

Cox Enterprises Technical Customer Care Specialist I (Dealertrack DMS) 8 Hours AgoSaved Remote or Hybrid Utah, USA 17-25 Hourly Junior 17-25 Hourly JuniorArtificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • CybersecurityProvide phone and email technical support for Dealertrack DMS products, troubleshoot and document system performance and functionality, log customer tickets in the CRM, meet SLA targets for response and closure, handle multiple open issues, work assigned shifts (including weekends), and coordinate with other departments to resolve cases.Top Skills: Dealertrack DmsGenesys PurecloudSalesforce