Collectors
Builtin · Indexed 2026-07-02
Senior Customer Care Technical Support Engineer
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Indexed description
Collectors Senior Customer Care Technical Support Engineer Reposted 10 Hours AgoSaved In-Office 4 Locations 85K-138K Annually Senior level 85K-138K Annually Senior levelConsumer Web • eCommerce • Machine Learning • Software • Sports • AnalyticsProvide advanced Tier-3 technical support and act as liaison to Engineering/Product. Lead RCA/post-mortems, manage high-severity incidents, analyze ticket patterns, improve observability tooling, and mentor front-line support to reduce escalations.Top Skills: DatadogDescopeDnsJIRALoad BalancingNavisionNetSuiteOktaScriptingServicenowSplunkSQLTlsZendesk
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