Senior Manager, IT Services

Forge Senior Manager, IT Services 20 Hours AgoSaved Easy Apply Hybrid San Francisco, CA, USA Easy Apply 165K-175K Annually Senior level 165K-175K Annually Senior levelFintech • Financial ServicesLead and develop an End User Services/Helpdesk team delivering IT support across a hybrid SaaS environment. Oversee day-to-day operations, SLAs, KPIs, incident escalation, vendor/licensing management, and cross-functional collaboration with infrastructure and security to improve service delivery and employee productivity in a regulated financial environment.Top Skills: Active DirectoryConfluenceDevice ProvisioningJira Service DeskmacOSMicrosoft Office 365OktaRingcentralSaas AdministrationSlackWindowsZoom