Director, Customer Success

Mastercard Director, Customer Success Reposted 18 Hours AgoSaved Hybrid Harrison, NY, USA 182K-291K Annually Senior level 182K-291K Annually Senior levelBlockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum ComputingLead Customer Success for Mastercard's Small and Medium Enterprise segment in North America, driving retention, renewals, expansion, and revenue growth across strategic accounts. Own executive relationships, account health, and escalation management while partnering with Sales, Product, Risk, and Operations to ensure customer value, onboarding, billing accuracy, and long-term partnership outcomes.