Software Engineer Principal (Genesys Cloud)
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PNC Bank Software Engineer Principal (Genesys Cloud) Reposted 6 Hours AgoSaved Hybrid Pittsburgh, PA, USA Senior level Senior levelMachine Learning • Payments • Security • Software • Financial ServicesDesign, develop, configure, and support Genesys Cloud CX contact center solutions for Treasury Management. Lead migrations from legacy platforms, build IVR and routing flows, implement Data Actions and API integrations, integrate bots/NLP and enterprise systems (CRM, ServiceNow), and provide technical guidance across architecture and engineering teams.Top Skills: BotsCRMData ActionsGenesys Cloud CxGenesys EngageGenesys PureconnectIvrJavaJavaScriptJSONNlpNluRest ApisServicenowWorkforce Management
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