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DigitalOcean Builtin · Indexed 2026-07-01

Manager, Customer Success Engineering

New York, NY, USA 125K-153K Annually

Senior level Builtin
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Indexed description

DigitalOcean Manager, Customer Success Engineering YesterdaySaved In-Office New York, NY, USA 125K-153K Annually Senior level 125K-153K Annually Senior levelArtificial Intelligence • Cloud • Software • Infrastructure as a Service (IaaS)Lead and scale a Customer Success Engineering team supporting strategic cloud and AI/ML customers. Own 24x7 support operations, escalations, KPIs, and technical enablement across Kubernetes, databases, compute, GPUs and MLOps. Act as technical escalation for Sev1/Sev2 incidents, partner with TAMs and Product/Engineering, improve escalation runbooks and knowledge base, and drive automation and tooling to improve CSAT, response/resolution times, and support quality.Top Skills: AWSAzureBare Metal Gpu ProvisioningDatabasesGenerative AiGCPGpu Infrastructure (Nvidia H100H200)Hugging FaceJIRAKubernetes (Doks)LangchainLarge Language Models (Llms)MlopsNlpPythonPyTorchRestful ApisScikit-LearnTensorFlow

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