Voice of Customer Program Lead

Justworks Voice of Customer Program Lead 5 Hours AgoSaved Easy Apply Hybrid New York, NY, USA Easy Apply 190K-209K Annually Senior level 190K-209K Annually Senior levelHR Tech • Payments • Professional Services • SoftwareLead the creation and scaling of a centralized Voice of Customer program: design feedback infrastructure, standardize listening posts, synthesize quantitative and qualitative insights, drive cross-functional governance, build dashboards/portals, close the feedback loop, and measure VoC impact to influence product, policy, and operations.Top Skills: Data WarehousingLookerMedalliaQualtricsRedashSnowflakeSQLTableauTypeform