Simply Business
Builtin · Indexed 2026-08-12
CSC Licensed Service Supervisor
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Indexed description
Simply Business CSC Licensed Service Supervisor Reposted 23 Hours AgoSaved Hybrid Boston, MA, USA 67K-111K Annually Junior 67K-111K Annually JuniorFintech • Information Technology • Insurance • SoftwareLead and coach a team of Licensed Service Agents in the Customer Solutions Center, manage performance metrics and quality, oversee Zendesk queue and ticket SLAs, collaborate cross-functionally on operational and compliance initiatives, drive change management and skill diversification, and support automation and Gen AI/chatbot servicing rollouts.Top Skills: CalabrioChatbotGen AiGoogle SuiteGuruIvrLookerRippitZendesk
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