Zoro
Builtin · Indexed 2026-06-30
Digital Product Manager - Customer Service
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Indexed description
Zoro Digital Product Manager - Customer Service YesterdaySaved Hybrid Chicago, IL, USA 96K-159K Annually Senior level 96K-159K Annually Senior leveleCommerce • Information Technology • Retail • IndustrialOwn strategy and roadmap for customer service products across the Order-to-Cash lifecycle. Design self-service and agent tools (modifications, refunds, returns), set KPIs, run experiments/A-B tests, partner with engineering, design, supply chain and stakeholders, and drive adoption, training, and continuous optimization to improve customer and agent experiences.Top Skills: AIAtlassianConfluenceJIRA
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