Support Specialist
Indexed description
Fora Support Specialist Reposted 20 Hours AgoSaved Easy Apply Hybrid New York City, NY, USA Easy Apply 60K-90K Annually Junior 60K-90K Annually JuniorAgency • On-Demand • Professional Services • Sales • Software • Travel • HospitalityProvide prompt, empathetic support across booking, account, finance, and advisor experience queues via Intercom. Resolve inquiries end-to-end, meet SLA/CSAT/AHT/FCR targets, maintain macros/SOPs, improve tooling and AI/chatbot automation, and help onboard and mentor new team members while partnering with cross-functional teams.Top Skills: Ai ChatbotsAlex (Apriora)Bi ToolsBooking SystemsGdsIntercomPayment Processing SystemsZendesk
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