Headway
Builtin · Indexed 2026-06-30
CX Quality Assurance Lead
Continue to application
Add your email once, then Caio opens the original posting.
Indexed description
Headway CX Quality Assurance Lead Reposted YesterdaySaved Remote USA 95K-140K Annually Mid level 95K-140K Annually Mid levelConsumer Web • Healthtech • Professional Services • Social Impact • SoftwareLead development of an insight-driven CX QA program—design rubrics, configure AI-QA tools, build automation, analyze conversation data, surface root causes, produce actionable reports, and partner with operations, BPOs, and enablement to improve agent performance and customer experience.Top Skills: HexKlausLevel AiLookerMetabaseObserveaiRippitSQL
Create a free Caio profile to unlock more results and save your role and location preferences.
Unlock free search
Want help applying to roles like this?
Search Caio for free. If CV tailoring and application tracking get heavy, Full Caio Agent adds a human specialist.
View Full Agent
