Customer Solutions Associate
Indexed description
Perchwell Customer Solutions Associate Reposted 5 Days AgoSaved In-Office New York, NY, USA 90K-115K Annually Mid level 90K-115K Annually Mid levelMobile • Real Estate • Software • Database • AnalyticsServe as frontline owner for customer issues from intake to resolution. Troubleshoot technical product, data, and integration problems; collaborate with Product and Engineering to escalate bugs; train and improve AI support tools; create and maintain help documentation; surface customer insights to influence product decisions; and improve support processes for scalability and better customer outcomes.Top Skills: Ai-Enabled Support ToolsAPIsIntercomSalesforceZendesk
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