Major Incident Management Analyst

Ahold Delhaize USA Major Incident Management Analyst YesterdaySaved In-Office Chicago, IL, USA 75K-129K Annually Mid level 75K-129K Annually Mid levelAdTech • eCommerce • Food • Marketing Tech • RetailLead and coordinate rapid response to major IT incidents, manage communications with stakeholders and executives, enforce ITIL-aligned processes, drive root cause analysis and continuous improvement, and collaborate with service desk, vendors, and support teams to restore services.Top Skills: AgileItil V4Major Incident ManagementService DeskWaterfall