Arch (arch.co)
Builtin · Indexed 2026-06-29
Product Support Specialist
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Indexed description
Arch (arch.co) Product Support Specialist 8 Hours AgoSaved In-Office New York City, NY, USA 95K-110K Annually Mid level 95K-110K Annually Mid levelFintech • Payments • Software • Financial ServicesProvide frontline product support for a B2B fintech platform: troubleshoot client issues via email/IM, escalate complex cases to Operations and Engineering, maintain documentation and training materials, translate recurring client friction into product feedback, and mentor junior team members to ensure timely resolution and high client satisfaction.
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