Upstart
Builtin · Indexed 2026-06-29
Senior Customer Contact Specialist
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Indexed description
Upstart Senior Customer Contact Specialist Reposted 10 Hours AgoSaved Easy Apply In-Office or Remote Columbus, OH, USA Easy Apply 25-25 Annually Senior level 25-25 Annually Senior levelArtificial Intelligence • Fintech • Machine Learning • Social Impact • SoftwareHandle escalated applicant inquiries across phone, email, and chat; act as subject matter expert for vendor support; document interactions; resolve issues per compliance and SLAs; identify process improvements to boost funnel conversion and customer experience.Top Skills: Chat PlatformsSalesforceSlackTelephony PlatformsVesta
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