Technical Account Manager

Hi there! We are South and our client is looking for a Technical Account Manager!

Note To Applicants

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
• Note: If you're hired for this role, you may be asked to update your LinkedIn profile :)

About The Role

We are looking for a (Technical) Account Manager to support customer engagements and ensure smooth execution across projects.This is a client-facing coordination role, ideal for someone with experience in B2B technology or software environments who is highly organized and communicates clearly.You will act as the bridge between customers, engineering, and leadership, helping keep projects on track and ensuring strong customer communication.This role is ideal for someone who:

• Wants to move beyond pure sales into strategic customer coordination
• Enjoys being the center of communication across teams
• Thrives in fast-moving, technical environments

Responsibilities

• Join customer calls as a facilitator and coordinator (not leading sales)
• Communicate clearly with customers and internal teams (engineering, leadership)
• Track project progress and updates using project management tools
• Review and understand Statements of Work (SOWs) and ensure execution aligns
• Take detailed, structured meeting notes and track action items
• Follow up consistently to ensure deadlines and deliverables are met
• Help maintain high-quality, professional communication with enterprise clients

Working Hours

• Maintain strong responsiveness and follow-through across all workstreams, including timely communication and occasional off-hours coordination to support customer and team execution
• Be available during core working hours (7:30 AM – 4:00 PM PST), and accommodate occasional customer meetings outside these hours as needed

Requirements

• Experience in B2B technology, SaaS, or software environments
• Strong spoken and written English (client-facing level)
• Basic understanding of project management workflows
• Comfortable working with tools like Jira, Notion, or similar
• Strong attention to detail and follow-through
• Professional presence on video calls
• Reliable remote setup (camera, audio, internet)
• Ability to coordinate across multiple stakeholders

Nice to Have

• Experience working with US-based clients
• Exposure to technical environments (AI, robotics, or engineering teams)
• Prior experience as Account Manager, Project Coordinator, or Customer Success

Compensation

Approximately $2,500 to $3,000 per month

If this opportunity sounds good to you, send us your resume!