Associate Technical Account Manager

The Opportunity

Nutanix is hiring a Technical Account Manager (TAM) in Mexico to join our Professional Services organization. The TAM is a technical Nutanix platform professional who helps to ensure customer satisfaction, strengthen customer relationships, and build trusted advisor relationships with Nutanix customers.

The Nutanix TAM acts as a single point of contact, customer advocate and provides direct access to Nutanix business functions (Support, Engineering, Product Management, Marketing, Executive Staff). Technical acumen in Virtualization and Data Center IT infrastructure (Storage, Compute, Networking) are core requirements with preferred industry experiences with Private/Public Cloud Services and leading Enterprise solutions (VDI, Converged Infrastructure, Distributed File Systems, DR/HA, Security) in large scale enterprise deployments involving direct customer-facing interaction.

About The Team

At Nutanix, you will join the Inside Technical Account Management team, consisting of 10 TAMs spread across Mexico and Brazil. The team culture is collaborative and supportive, with professionals working together to achieve common goals.

You will report to Dalila Vargas, the Associate Manager, Technical Account Management.

As for travel requirements, there are none for this position, allowing you to focus on delivering exceptional results while being based in Mexico.

Your Role

• Develop trusted advisor relationships with Nutanix customers
• Act as a single point of contact and customer advocate
• Provide direct access to Nutanix business functions
• Ensure customer satisfaction and strengthen customer relationships
• Demonstrate technical acumen in Virtualization and Data Center IT infrastructure
• Collaborate with cross-functional teams
• Monitor and mitigate potential issues in customer deployments
• Conduct regular operational reviews and health checks

• Fluent in English (spoken and written)
• 3+ years of enterprise datacenter environment experience.
• 2+ years of virtualization expertise.
• 1+ years of experience in a customer-facing role.
• 1+ years of experience in enterprise storage or networking.
• Excellent communication and problem-solving skills.
• Bachelor's Degree in Computer Science, Engineering, or related field.

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.