Snaplogic Support Engineer

This is a remote position.

Job SummaryWe are seeking a SnapLogic Support Engineer to provide production support, monitoring, troubleshooting, and maintenance of enterprise integrations built on the SnapLogic platform. The role involves supporting business-critical integrations between ERP, CRM, WMS, cloud applications, databases, and third-party systems used across global operations.

The ideal candidate should have experience with SnapLogic pipelines, APIs, data integration, incident management, and root cause analysis in a production support environment.

Key Responsibilities- Provide L2/L3 support for SnapLogic integrations and data pipelines. - Monitor integration jobs, scheduled tasks, and production interfaces. - Investigate and resolve integration failures, data issues, and performance bottlenecks. - Perform root cause analysis (RCA) and implement corrective actions. - Support API integrations, REST/SOA services, and file-based interfaces. - Troubleshoot data transformation, mapping, and routing issues. - Work closely with business users, application teams, and external vendors to resolve incidents. - Support deployment activities and post-release validations. - Monitor error queues, logs, and alerts to ensure integration stability. - Create and maintain support documentation, knowledge articles, and operational runbooks. - Participate in on-call support and production issue management. Required Skills- 3+ years of experience in Application Support or Integration Support. - Hands-on experience with SnapLogic pipelines and workflows. - Good understanding of ETL, data integration, and API concepts. - Experience troubleshooting REST APIs, JSON, XML, and flat-file integrations. - Strong SQL skills for data validation and troubleshooting. - Experience with incident management and ticketing tools such as ServiceNow or Jira. - Good understanding of integration monitoring and error handling. - Strong analytical and problem-solving skills. Preferred Skills- Experience with ERP, CRM, WMS, or Supply Chain applications. - Exposure to cloud platforms such as AWS or Azure. - Knowledge of API Management and middleware platforms. - Experience with scheduling, automation, and batch processing. - Familiarity with warehouse and logistics business processes.

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