Senior Customer Care Specialist, PCGS

Collectors Senior Customer Care Specialist, PCGS Reposted 2 Hours AgoSaved In-Office Santa Ana, CA, USA 26-26 Hourly Senior level 26-26 Hourly Senior levelConsumer Web • eCommerce • Machine Learning • Software • Sports • AnalyticsProvide world-class customer support for PCGS across phone, email, social media, Live Chat, message boards and in person. Resolve escalations and claims, research and process orders and memberships, participate in outbound retention campaigns, meet call center metrics, assist at trade shows when needed, and support general office duties while working onsite full-time in Santa Ana.Top Skills: Google DocsRing CentralSalesforceSlack