Billing Representative

The Texas Water Company is actively seeking talented, driven and highly-productive applicants for the position of Billing Representative to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package.

Position Summary

Provides routineclerical and data processing work in the billing of water services. Works under the general supervision of the Revenue and Remittance Manager.Specific Responsibilities

Uploading and Downloading and follow through of meter reading data.

Reviewing and documenting rejected payments, to include following up with customers.

Process customer payments and invoices in a timely and accurate manner

Assist with daily billing tasks such as applying penalties/charges, posting payments, processing write-offs, and applying account adjustments (e.g. billing errors, etc.)

Process and execute work orders and effectively document customer andadditional needed information in the contact notes.

Receive/make telephone calls and send emails regarding customer accounts, including collection calls and responding to billing issues in a professional manner.

Provide analytical account analysis for delinquent water accounts, including preparation and mailing of second notices, final notices, shut-off and turn-on orders, establishing and monitoring payment schedules and pursues collection follow-up

Produce billing and collection financial reports as required.

Process and final out accounts

Prepare reports for final accounts that need to be written off and those that need to be sent to collections

Effectively communicate both written and orally

Ability to work well with others in a team environment

Performs other such related duties as assigned by the Revenue and Remittance Manager

Perform daily and monthly closure procedures

Begin and adhere to training schedule and meet developmental milestones

Required Knowledge Skills & Abilities

Working knowledge of data entry and data processing; working knowledge of office practices and audit procedures

Skill in operating computer, phone, check scanning and copy machines

Ability to perform mathematical computations accurately and quickly

Ability to calmly communicate verbally; ability to establish successful working relationships; ability to work under pressure and/or frequent interruptions; ability to calmly work with angry or difficult customers

Proficiency in Excel and attention to detail

Ability to solve problems

Required Education And Experience

Graduation from high school or GED equivalent or higher

Two (2) years of increasingly responsible related experience, or any equivalent combination of education and experience.EEO Statement

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.