Senior Customer Success Manager (Remote, United States CST/EST Preferred)

M-Files Senior Customer Success Manager (Remote, United States CST/EST Preferred) YesterdaySaved Remote United States Senior level Senior levelInformation Technology • Productivity • Professional Services • Software • Business IntelligenceServe as a strategic partner and trusted advisor for enterprise customers to drive adoption, retention, satisfaction, and measurable business value. Manage a portfolio of complex accounts, conduct executive reviews, mitigate renewal risk, identify expansion opportunities, lead escalations, provide cross-functional feedback, mentor team members, and improve Customer Success methodologies.Top Skills: Crm SystemsCustomer Success PlatformsEnterprise Content ManagementInformation Management