Customer Success Manager

Commerce Customer Success Manager 6 Hours AgoSaved In-Office 3 Locations 72K-121K Annually Mid level 72K-121K Annually Mid levelArtificial Intelligence • Cloud • Consumer Web • eCommerce • Information Technology • SoftwareManage a hybrid portfolio of named and scaled accounts to drive Net Revenue Retention. Own onboarding, adoption, renewals, expansion, and advocacy through one-to-one strategic management and one-to-many digital programs. Monitor health, mitigate churn, lead escalations, and partner cross-functionally to translate customer insights into growth. Measure success via NRR, renewal performance, expansion pipeline, engagement, and churn reduction.Top Skills: ChatgptClaudeGainsightNotebooklmSalesforce