MetLife
Builtin · Indexed 2026-06-27
Journey Expert - 18662
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Indexed description
MetLife Journey Expert - 18662 YesterdaySaved Remote or Hybrid United States 93K-124K Annually Senior level 93K-124K Annually Senior levelFintech • Information Technology • Insurance • Financial Services • Big Data AnalyticsLead end-to-end analysis and optimization of external customer journeys, identify friction, prioritize AI-enabled solutions, collaborate with Operations/Technology/Data/Product, influence senior stakeholders, and drive adoption through data-driven change management to improve CX and business outcomes.Top Skills: Ai Agents/BotsAi/MlCsatIntelligent AutomationJourney Mapping ToolsNpsResponsible Ai
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