Contact Center Planning Analyst
Indexed description
Wells Fargo Contact Center Planning Analyst YesterdaySaved Hybrid Charlotte, NC, USA Junior JuniorFintech • Financial ServicesForecast contact center staffing and call volumes, establish schedules and off-phone/training time, analyze forecast-to-actual performance, recommend process improvements and risk controls, mentor and guide team members, resolve operational issues, and ensure compliance with policies.Top Skills: AlvariaMS Office
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