Headway
Builtin · Indexed 2026-06-26
Director of Product, CX Product
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Indexed description
Headway Director of Product, CX Product Reposted YesterdaySaved Remote USA 300K-375K Annually Senior level 300K-375K Annually Senior levelConsumer Web • Healthtech • Professional Services • Social Impact • SoftwareLead Headway's CX product function to transform support with AI-powered self-resolution, agent tooling, multi-channel routing, proactive engagement, knowledge/quality systems, and feedback loops tying support insights to product outcomes.Top Skills: Agentic WorkflowsAIAi CopilotAPIsEmailIntelligent RoutingKnowledge Management SystemsMachine-Readable SopsSmsVoice
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