Director, Sales Agent Contact Center (Hybrid)
Indexed description
Globe Life Director, Sales Agent Contact Center (Hybrid) YesterdaySaved Hybrid McKinney, TX, USA Senior level Senior levelInsurance • Financial ServicesLead strategic and operational management of a high-volume, sales-focused live lead transfer call center. Drive KPIs, optimize lead flow and dialer strategies, ensure regulatory compliance (TCPA/FCC/DNC), manage budget and headcount, develop multi-tiered teams, partner cross-functionally, and deliver performance insights to executive leadership to maximize conversions and field satisfaction.Top Skills: AcdBusiness Intelligence ToolsCrm PlatformsExcelPredictive DialerProgressive DialerTelephone ReportingWfm Tools
Create a free Caio profile to unlock more results and save your role and location preferences.
Unlock free search