Senior Director, Global Customer Support (Relocate to Singapore)

Airwallex Senior Director, Global Customer Support (Relocate to Singapore) Reposted YesterdaySaved Remote US Senior level Senior levelArtificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AILead and scale a global Customer Support organisation from Singapore: define strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, tech stack, deflection/self-service, cross-functional incident leadership, and vendor/BPO management to improve customer health, retention and cost-to-serve.Top Skills: Agent AssistChatbotsConfluenceExcelGoogle SheetsKnowledge ManagementLlmLookerPower BISQLTableauTelephonyTicketing SystemsZendesk