Technical Support Engineer

Description

The Technical Support Engineer ensures the reliability and performance of deployed systems. In this hands-on role, you'll troubleshoot complex hardware and software issues across the full stack — networking, edge devices, and cloud-connected components and partner closely with field teams, engineering, and QA to drive technical resolution, documentation, and system robustness. May be leveled as Tech Support Engineer I / II depending on experience, scope, and demonstrated impact. Evening and late-night shifts are eligible for shift differential pay.

Responsibilities:

- Own end-to-end technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations. - Identify root causes of system and network issues, drive resolution, and proactively mitigate risks to prevent recurrence. - Maintain reliable, secure, and scalable network and infrastructure environments across cloud and hybrid deployments. - Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure components. - Maintain networking components including routers, switches, firewalls, VPNs, load balancing, and WAN connectivity. - Monitor system and network performance, lead incident response, and ensure high availability for real-time video streaming and AI workloads. - Partner cross-functionally with Engineering, QA, and Product to surface defects, validate fixes, and improve overall platform reliability. - Coordinate testing and validation of new hardware and software in production-like, real-world environments. - Develop scripts, tooling, and automation to improve diagnostics, monitoring, and support workflows. - Create and maintain technical documentation, investigation logs, and internal knowledge resources.

Requirements

Must Have

- 1–3 years of experience in technical support, systems engineering, networking, or IT operations. - Foundational understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs, NAT, TLS, Ethernet, PoE). - Ability to troubleshoot technical issues with urgency, structure, and sound judgment in live environments. - Strong analytical thinking and clear documentation skills. - Willingness and aptitude to learn new technologies across networking, infrastructure, and edge systems. Nice to Have

- Experience supporting IP camera systems, video platforms, or edge-connected devices. - Familiarity with Linux-based environments. - Exposure to scripting or automation (Python or similar).

Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/technical-support-engineer-commit