Customer Experience AI Associate
Indexed description
DraftKings Customer Experience AI Associate 7 Hours AgoSaved Hybrid Las Vegas, NV, USA 65K-82K Annually Mid level 65K-82K Annually Mid levelDigital Media • Gaming • Information Technology • Software • Sports • Esports • Big Data AnalyticsDesign, deploy, and optimize end-to-end chatbot and AI agent experiences. Analyze conversation data and performance metrics to identify improvements. Build conversational logic, prompts, guardrails, escalation paths, and API integrations. Partner with CX, Product, Engineering, and Analytics to measure and continuously improve self-service resolution, customer satisfaction, and operational efficiency.Top Skills: AnalyticsAPIsChatbot PlatformsConversational AiGenerative AiPrompt Engineering
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