Senior Software Engineer, Customer Agent

Klaviyo Senior Software Engineer, Customer Agent Reposted 16 Hours AgoSaved Easy Apply Hybrid Boston, MA, USA Easy Apply 148K-222K Annually Senior level 148K-222K Annually Senior levelConsumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AIBuild and scale Klaviyo's AI-native Customer Agent platform across frontend and backend. Design conversational experiences, retrieval and orchestration systems, integrations, observability, and deployment. Drive architecture, mentor engineers, ensure reliability, and ship high-quality, scalable AI-driven customer engagement features.Top Skills: Agentic WorkflowsAWSEmbeddingsEval FrameworksExperimentation ToolingLlm OrchestrationLlmsObservabilityPythonReactRetrieval SystemsTracingWorkflow Engines