Customer Service Representative

Tempus AI Customer Service Representative 2 Hours AgoSaved Remote or Hybrid Illinois, USA Entry level Entry levelArtificial Intelligence • Big Data • Healthtech • Machine Learning • Analytics • Biotech • Generative AICommunicate with partner labs and patients to manage sample/document requests, triage order issues, coordinate shipping/receiving, and resolve customer issues. Work cross-functionally with Sales, Lab, and CS to support retention and turnaround time goals. Provide timely phone, email, and in-person responses, build trusted relationships, and use proactive problem-solving to deliver accurate, empathetic service.